Terms & Conditions

www.deckingsupplies.co.uk is a site operated by Shawfield Timber Ltd (“we”). We are registered in UK (Company No 383491) and we trade from Unit 6 , Boundary Rd , Glasgow , G73 1DB. 0141 613 2333 This is the trading address for our online shop and any queries or enquiries should be addressed to “Online Sales” at the above address. Alternatively, you may email sales@deckingsupplies.co.uk. Our VAT number is 100 6086 65. These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

CUSTOMERS

By placing an order through our site, you warrant that:

1. You are legally capable of entering into binding contracts;
2. You are at least 18 years old and can provide proof of age upon request;
3. You are a resident within the European Economic Area (EEA).

OUR CONTRACT WITH YOU

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or phoning that confirms that the product(s) has/have been despatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation. We will not accept orders for delivery to addresses outside the UK.

The Contract will relate only to those products whose despatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.

If we decide not to accept all or part of your order, we will contact you to see if you still want the rest of the order. If you refuse part shipment we will arrange a full refund for your order.

CANCELLATIONS

You may, subject to the terms of our Returns & Refund Policy set out below, cancel an order at any time within 14 days, beginning on the day you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.

To cancel a Contract you must inform us in writing (email). You must also return the products to us within 14 days of cancelling, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have the right of action against you for compensation. It may not be economical to return some long products as carriage can be expensive.

This provision does not affect your statutory rights.

RETURNS & REFUND POLICY

If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 28 days of receiving the returned items. In this case, we will refund the price of the product in full, charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and notify you of our findings and confirm whether you are entitled to a refund because the product was defective. Defective products returned by you within 28 days of you receiving them will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided. Defective products returned after the first 28 days after you have received them may be replaced or repaired, not fully refunded.

Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the packaging is damaged should be signed for as “damaged”. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace the damaged goods. You must notify us in writing of any damage and when possible supply a photograph of proof of damage so we can claim from the courier or supplier.

DELIVERY

We will not be held responsible for any refunds or compensation due to goods being held up in transit due to breakdowns, traffic problems, driver hours running out or any other reason. We never pay compensation for delivery days missed or goods being delivered late. All deliveries must be signed for by the customer. Customers must be aware that the goods are heavy and that assistance will be required to unload. Some deliveries are Hiab offload but not all. We do not promise Hiab offload but it may occur.

Hiab offload cannot be booked at this time.

PRICING

All prices listed are subject to change without prior notice. In the event of a pricing error, if a product has been mistakenly underpriced, we will not be obligated to fulfil the order at the stated price. However, we will notify you promptly before dispatching the product, giving you the option to proceed with the corrected price or cancel your order. If we cancel your order due to a pricing error, your card will not have been charged. In the rare circumstance that your card has already been charged, we will provide you with a full refund. We strive to ensure accuracy in our pricing information, and we appreciate your understanding in the unlikely event of such errors. For any questions or concerns related to pricing, feel free to contact our customer service team for assistance. Your satisfaction is important to us, and we are committed to transparency in all aspects of your shopping experience.

SPLITS, KNOTS, & NOMINAL SIZES

Timber is a natural product and is susceptible to splits and cracks. Please endeavour to use these pieces whenever possible in the construction process. We will exchange any really bad splits and missing knots in the timber but there must be a modicum of common sense applied.

If any uplift and returns are required photographic proof must be emailed to us to assess the problem.

Our rough-sawn timber is provided by nominal sizes, and can vary slightly from this, the installer should confirm the sizes of products supplied and adjust builds accordingly.

LIMITATION OF LIABILITY

We shall not be liable to pay any compensation to you, for tradesmen who cannot complete the job because of lack of material, you should never book a tradesman until all the goods have been delivered and checked, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

SECURITY POLICY

We take your online security very seriously.

Stripe is our trusted partner for card transactions. We do not store your complete card details; instead, Stripe handles and securely stores this information. Stripe uses tokenization to replace card details with unique identifiers, enhancing security. Advanced algorithms and risk assessment by Stripe help detect and prevent fraudulent activities, maintaining the integrity of our platform.

We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

We employ SSL encryption to safeguard data during payment processes to ensure confidentiality. 

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

GENERAL

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

OUR RIGHTS

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or part thereof – including the calculator) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

ORDERS

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DECKING CALCULATOR & GUIDE

ABOUT THE CALCULATOR RESULTS & GUIDE

The decking calculator takes the customer inputs and provides a list of products that could be used to build a deck by the dimensions and options submitted. The decking calculator guide is intended to provide an explanation as to why the calculator has provided the list of products that it has and to give a rough guide as to how these products might be used to achieve the dimensions of decking input.

You are free to make changes to your order after adding items to your basket from the calculator, however, modifications to this generated list may render any information in the guide provided by the calculator to be no longer applicable to your requirements.

We endeavour to make the information as accurate and helpful as possible but give no guarantee that it will provide accurate or safe information for your specific project. The results generated are approximate and based on the information provided by you. Variations in project conditions, construction methods, and other factors may affect the actual quantity of materials required. It is the nature of these jobs that there may be some materials remaining after the job is complete. It is not our responsibility to uplift and credit any lengths that are left over. We would always advise that such extra lengths are kept aside to be used as spares in case of future repairs.

The product list and guide produced by the calculator are provided for informational purposes only. The use of the calculator and guide is at your own risk, and we accept no liability for direct, indirect, special or consequential damages.

LOCAL LAWS, REGULATIONS & PLANNING PERMISSION

The purchaser or installer of any deck or handrail using information from the calculator and guide must: check and abide by all local laws, regulations, building codes, and planning permissions required for their specific location and project as well as ensure that the construction is carried out in a safe and legally compliant manner.

We accept no responsibility for any legal, safety, or planning issues that may arise due to non-compliance with local laws and regulations. The purchaser or installer must verify the accuracy and suitability of any statements in the guide or products suggested for their project and make adjustments to their plans accordingly.

We recommend that you consult with a qualified professional or contractor to assess your specific project needs accurately. Such professionals can consider site-specific variables, local building codes, and other factors that may impact your decking project’s requirements that are not covered in the decking calculator.

WARRANTY IMPLICATIONS

The decking calculator formula is built on the basis that the deck is to be used for residential use, building a deck from the guide for commercial use may invalidate any potential manufacturer commercial warranty.

The decking calculator makes no guarantee that the guide will comply with any manufacturer warranty, it is the responsibility of the purchaser and installer to make sure any decking, handrailing or any other product is installed correctly in accordance with the manufacturer warranty. Warranty information, manufacturer installation information, local laws, regulations and common sense should take precedence over any difference in suggestions from the decking calculator.

To see warranty information and installation guides for all Newtechwood Composite Ultrashield products, go to https://www.newtechwood.uk/resource-centre/